AI-powered support for the company building the future of cardiac care. We analyzed your real tickets, built production-grade workflows, and tested them against your team's best work.
Your warranty process takes a week of back-and-forth. Our agent collects everything in one conversation, verifies coverage, and initiates the RMA on the spot.
You told us cancellations are accept-and-process because there's no capacity for save attempts. We built structured churn capture with a single respectful save offer tailored to the reason.
Guardrails prevent clinical advice, catch patient safety flags in real time, and protect PHI. Built for a medical device company, not a generic chatbot.
We scraped your help center, ingested your real tickets, and built the KB from your actual policies. The agent speaks Eko, not Lorikeet.
This is a working AI agent configured with your real policies, product knowledge, and support workflows. Ask it anything.
Handles warranty claims, Eko+ cancellations, device troubleshooting, and order questions.
We analyzed 25 of your real support tickets (all Good CSAT), identified coverage gaps, and compared our AI agent against your human team.
25 solved tickets from Apr 13 - May 12, 2026. All rated Good CSAT. 7 coverage gaps found and closed.
| Intent | Count | % of total |
|---|---|---|
| Warranty (broken/defective) | 8 | 32% |
| Cancellation / refund | 5 | 20% |
| Discount / trial / student | 3 | 12% |
| Product setup & Q&A | 3 | 12% |
| Order status | 2 | 8% |
| Accessory / receipt / return | 3 | 12% |
| B2B / partnership | 1 | 4% |
We compared our AI agent's workflow design against how your human agents handled each scenario.
| Scenario | Match | Notes |
|---|---|---|
| Order cancellation | Full match | |
| Membership cancel + refund | Full match | |
| Warranty: functional defect | Full match | |
| Warranty: cosmetic damage | Full match | |
| Student discount | Full match | |
| HSA/FSA receipt | Partial | Directs to support for PDF attachment |
| Device pairing help | Full match | |
| B2B partnership | Full match | |
| Trial extension | Partial | No tool to extend programmatically |
| Wrong company | Full match |
Four production-grade workflows covering 100% of the sampled intent categories.
Functional defects, cosmetic damage (50% discount), clinical safety escalation, hospital PO routing, out-of-warranty options, Claimlane self-serve.
Structured churn capture, single save attempt (pause/discount/feature highlight), Apple/Google channel routing, firm cancel processing.
Bluetooth pairing, audio quality, charging, ECG troubleshooting, firmware updates. CORE 500, CORE, DUO coverage.
Order status, tracking, 30-day returns, accessories, HSA/FSA receipt requests, order cancellation.
Eight safety checks purpose-built for a medical device company.