+ Eko Health

AI-powered support for the company building the future of cardiac care. We analyzed your real tickets, built production-grade workflows, and tested them against your team's best work.

6,000
Monthly tickets
30-40%
Warranty volume
25
Tickets analyzed
8/10
Human-agent match

Warranty claims in minutes, not days

Your warranty process takes a week of back-and-forth. Our agent collects everything in one conversation, verifies coverage, and initiates the RMA on the spot.

Retention capability you don't have today

You told us cancellations are accept-and-process because there's no capacity for save attempts. We built structured churn capture with a single respectful save offer tailored to the reason.

Clinician-literate, compliance-aware

Guardrails prevent clinical advice, catch patient safety flags in real time, and protect PHI. Built for a medical device company, not a generic chatbot.

Your knowledge, not ours

We scraped your help center, ingested your real tickets, and built the KB from your actual policies. The agent speaks Eko, not Lorikeet.

Try the Eko Health AI agent

This is a working AI agent configured with your real policies, product knowledge, and support workflows. Ask it anything.

Eko Health AI Agent

Handles warranty claims, Eko+ cancellations, device troubleshooting, and order questions.

"My CORE 500's audio keeps cutting out during exams"
"I'd like to cancel my Eko+ subscription"
"Where is my order? I haven't received tracking yet"
"Do you offer a student discount?"
Call (844) 566-3384

What we found

We analyzed 25 of your real support tickets (all Good CSAT), identified coverage gaps, and compared our AI agent against your human team.

Ticket analysis

25 solved tickets from Apr 13 - May 12, 2026. All rated Good CSAT. 7 coverage gaps found and closed.

IntentCount% of total
Warranty (broken/defective)832%
Cancellation / refund520%
Discount / trial / student312%
Product setup & Q&A312%
Order status28%
Accessory / receipt / return312%
B2B / partnership14%

Human agent vs. AI agent

We compared our AI agent's workflow design against how your human agents handled each scenario.

ScenarioMatchNotes
Order cancellationFull match
Membership cancel + refundFull match
Warranty: functional defectFull match
Warranty: cosmetic damageFull match
Student discountFull match
HSA/FSA receiptPartialDirects to support for PDF attachment
Device pairing helpFull match
B2B partnershipFull match
Trial extensionPartialNo tool to extend programmatically
Wrong companyFull match

Workflows built

Four production-grade workflows covering 100% of the sampled intent categories.

Warranty Claim Resolution

13 test scenarios

Functional defects, cosmetic damage (50% discount), clinical safety escalation, hospital PO routing, out-of-warranty options, Claimlane self-serve.

Eko+ Cancellation & Retention

8 test scenarios

Structured churn capture, single save attempt (pause/discount/feature highlight), Apple/Google channel routing, firm cancel processing.

Device Support & Troubleshooting

7 test scenarios

Bluetooth pairing, audio quality, charging, ECG troubleshooting, firmware updates. CORE 500, CORE, DUO coverage.

Orders, Shipping & Warranty

7 test scenarios

Order status, tracking, 30-day returns, accessories, HSA/FSA receipt requests, order cancellation.

Guardrails

Eight safety checks purpose-built for a medical device company.

Clinical safety flag

Message check
Device failure during patient care triggers immediate safety team escalation with 4-hour SLA.

Patient data (PHI) protection

Message check
If a customer shares patient information, the agent gently redirects without storing or repeating it.

No clinical advice

Agent guardrail
Prevents the agent from interpreting ECG readings, suggesting diagnoses, or offering medical opinions.

No weak uncertainty

Agent guardrail
Agent always provides a concrete next step. Never says "I don't know" without a path forward.

One save attempt max

Agent guardrail
Cancellation conversations get exactly one retention offer. If declined, process immediately. No pressure.

Hostile customer handling

Message check
Empathetic de-escalation without mirroring tone. Provides direct support contact for personal follow-up.

Human agent request

Message check
Acknowledges preference warmly, provides Eko support contact, offers to continue helping in the meantime.

Demo awareness

Agent guardrail
Off-topic questions get a charming redirect to configured use cases.